Return & Refund Policy

At Supermerica, we aim to provide a smooth and hassle-free shopping experience. If you're not completely satisfied with your purchase, we’re here to help.

Order Cancellation Policy

Orders can be canceled within 2 hours of placing the order.

After this period, cancellations may not be possible as the order may already be processed or shipped. In such cases, the order will fall under our return policy.

Returns Eligibility

You may request a return if:

• The product is damaged, defective, or incorrect
• The return request is made within 15 days of delivery

All returns require a Return Authorization (RA) number.

Return Conditions

To be eligible for a return:

• Product must be in original packaging
• Product must be unused and in resellable condition
• No damage such as scratches, dents, or missing parts
• All tags, seals, and accessories must be intact

Returns without an approved RA number will not be accepted.

Restocking Fee

For returns that are not due to damage, defect, or error, a 25% restocking fee may apply.

Return Process

1. Request a Return Authorization (RA) number
2. Ship the product within 7 days of RA approval
3. Securely pack the item to prevent damage

Refunds

• Refunds are processed after inspection of the returned item
• Processing time: up to 15 business days after receipt
• Refunds are issued to the original payment method

Damaged, Defective, or Missing Items

If your order arrives damaged or incomplete, we will:

• Replace the affected item(s), or
• Provide a partial refund

Contact Us

For any return or refund inquiries, please contact us:

Email: support@supermerica.com
Phone: +1 406 607 8131