Damaged Goods Policy
At Supermerica, we take every precaution to ensure your furniture arrives in perfect condition. However, if your order is damaged during transit, we’re here to resolve it quickly and efficiently.
Reporting Damaged Items
If you receive a damaged or defective item, please notify our Customer Support team within:
👉 36 hours of delivery (recommended)
👉 Claims reported after 7 days of delivery will not be accepted
Important Guidelines
To ensure a smooth resolution, please follow these steps:
- Do not discard the product or its original packaging
- Provide clear photos or videos showing the damage
- Include images of:
- Damaged area
- Packaging
- Product label (if applicable)
This helps us process your request faster.
Resolution Options
Once verified, we will offer one of the following:
- Replacement of the damaged item or parts
- Partial or full refund, depending on the issue
Return Shipping
For confirmed damaged or defective items:
- Return shipping costs will be covered by Supermerica
Processing Time
- Damage claims are reviewed within 3–7 business days
- Resolution timelines may vary depending on the shipping carrier and product type
Additional Notes
- Minor variations (such as slight odor or packaging wear) are not considered defects
- Returns due to change of mind (buyer’s remorse) may be subject to return shipping costs and restocking fees as per our Return Policy
Final Decision
All claims related to damaged or defective goods are reviewed and resolved at the discretion of Supermerica, based on provided evidence and internal verification.
Contact Us
For assistance, please contact:
Email: support@supermerica.com
Phone: +1 406 607 8131